Description
As a Reservations Agent, you will report to the Reservations Supervisor and assist in optimizing the utilization of available aircraft space while increasing revenue by providing reservations, ticketing, and related support services to passengers, travel agents, line stations, and loyalty customers. The role involves marketing all company products to potential customers and meeting pre-determined sales and call targets that contribute to the company’s profitability. The successful candidate will ensure the effective and efficient utilization of assigned resources to achieve customer delivery standards and operational objectives. Additionally, they will continuously seek opportunities to exceed the expectations of internal and external customers by demonstrating a keen interest in understanding and effectively resolving requests in a professional and result-oriented manner.
Requirements
To qualify for this role, you must have a minimum of five (5) CXC/GCE Ordinary Level passes, including English and Mathematics. Prior experience in a customer service environment is preferred. You must be proficient in using Microsoft Office, Microsoft Word, and Microsoft Outlook. A strong customer service orientation and the ability to work shift hours in a fast-paced, deadline-driven environment are essential. Excellent verbal and written communication skills are required, and the ability to converse in French or Spanish will be regarded as an asset. You must be able to work a flexible schedule, including weekends and public holidays. Legal eligibility to live and work in Jamaica is required. Suitable applicants will be subject to pre-employment medical, security, and background checks.