Description
American Airlines is seeking a Reservations Sales Representative based in the Dominican Republic. This role involves assisting customers by answering incoming calls, providing travel solutions, and promoting American Airlines services to ensure a seamless booking experience.
As a Representative, Reservations Sales, you will apply sales techniques while providing scheduling, fare, and flight information to customers in a manner that meets basic training and standard call guidelines. Representatives are cross-trained to handle domestic and international sales calls, including AAdvantage products. A high level of professionalism, friendliness, and composure is required when assisting customers, with the ability to interpret and resolve their needs. Additionally, sales and service representatives respond to caller inquiries related to non-airline ventures based on call volume. All functions are performed within specific time constraints, determined by the average talk and work times of fellow employees.
Requirements
To succeed in this role, applicants must have a high school diploma and the ability to work various shifts assigned by seniority based on operational needs. Proficiency in reading, writing, speaking, and understanding both the native language and English is required. Candidates must maintain satisfactory attendance and possess strong public communication skills. The role also requires operating a computer terminal and a standard PC keyboard, with a minimum typing speed of 25-49 words per minute. Additionally, they must have the legal right to live and work in the Dominican Republic.
Details
Company: American Airlines
Employment Type: Full-time
Location: Santo Domingo, Dominican Republic