Description
FlySafair is actively hiring for the position of Customer Service Agent. The successful candidate will report directly to the Manager Base Airport and play a key role in ensuring exceptional service delivery to passengers.
Key Responsibilities
- Provide assistance to passengers with ticket sales, bookings, and flight modifications, including explaining rules, regulations, terms, and conditions as needed.
- Support customers during flight disruptions and cancellations, ensuring smooth resolutions.
- Safeguard and handle sensitive and confidential information responsibly.
- Address passenger complaints in a professional, timely, and efficient manner.
- Escalate complex or unresolved issues to the on-duty Supervisor for further action.
- Deliver exceptional customer service consistently, maintaining a professional demeanor at all times.
Requirements
- Grade 12 or equivalent educational qualification.
- Experience in airport operations and ticket sales.
- Flexibility to work weekends, public holidays, and varied shifts as needed.
- Proficiency in using computers and Microsoft Office applications (Word, Excel, Outlook).
- Strong understanding and commitment to delivering exceptional customer service.
- Excellent written and verbal communication skills in English, including professional phone etiquette.
- Effective conflict resolution and problem-solving skills.
Personal Attributes:
- Demonstrates punctuality and reliability.
- Possesses a high degree of patience and assertiveness.
- Maintains trustworthiness, professionalism, and discretion, particularly when handling confidential information.
- Exhibits exceptional timekeeping skills.
- Thrives under pressure with a composed and effective approach.
- Practices excellent time management.
- Is customer-focused and service-oriented, prioritizing passenger satisfaction.