Description
The Crew Member will join the Customer Service team at Azulcenter, located in the Prado neighborhood, Belo Horizonte/MG.
Key Responsibilities:
- Provide assistance to customers who contact Azul through various channels (phone, email, chat, social media) regarding domestic and international flight services.
Benefits Azul offers to you and your family:
- Airfare Benefits Program: Travel opportunities to all destinations operated by Azul, fulfilling your and your family's travel dreams.
- Medical and dental insurance.
- Telemedicine: 24/7 online medical care for physical and mental health from home.
- Private pension plan.
- Free life insurance.
- Azul Discount Club: Exclusive discounts at retailers, educational institutions, sports facilities, language courses, health services, and more.
- Transportation assistance with discount agreements.
- Childcare support.
- Vida Class: Discounts on medical consultations, exams, pharmacies, and more to care for your family.
- Payroll-deductible loan options.
Health & Well-Being Programs and Partnerships for You and Your Family:
- Anjo Azul: A program offering psychosocial, legal, and financial support to crew members.
- Cegonha Azul: Support program for expectant and new mothers, covering up to the first year of the baby's life, valid for crew members and dependents.
- Gympass and TotalPass memberships.
- Smoking cessation program.
- NutriAzul: Nutritional guidance.
- Zenklub: Free online therapy sessions for mental health support.
- SEST SENAT: Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists.
- Extended maternity leave of 180 days and paternity leave of 20 days.
Requirements
- Completed High School education.
- Intermediate proficiency in Microsoft Office.
- Previous experience working in a call center.
Preferred Qualifications:
- Experience in customer service (inbound or outbound).
- Higher education: ongoing or completed.
Details
Company: Azul Brazilian Airlines
Employment Type: Full-time
Location: Belo Horizonte, Brazil