Description
Bahrain Airport Company is hiring for the position of Agent - Hospitality Services. The selected candidate will be responsible for meeting, assisting, and greeting Hala Bahrain customers at Bahrain International Airport. Key duties include guiding customers through airport procedures such as immigration, security checks, and baggage drop-off or claim. The goal is to ensure a seamless, high-quality service that enhances the customer experience for both arriving and departing passengers.
As an Agent - Hospitality Services, you will be responsible for meeting, greeting, and assisting passengers, ensuring support from their arrival to onward transportation or, in the case of departing passengers, from curbside to the boarding gate. You will arrange bookings for Hala Bahrain services at customer service desks in the arrival and departure halls, ensuring the delivery of these services adheres to operating policies and procedures for high-quality service. Additionally, you will stay informed about Hala Bahrain service offerings to provide passengers with accurate and timely information. Your role involves cross-selling and up-selling services, operating office equipment such as air-to-ground radios, airport access control systems, computers, and phones as required, and maintaining updated records, MIS, and databases of passenger interactions, customer transactions, and feedback. You will also assist passengers with various issues, offering practical advice on phone cards, dining options, emergency accommodation, and lost or damaged luggage.
Requirements
The successful candidate must have a High National Diploma and 1-2 years of working experience in sales, customer service, or promotional services. Proficiency in Arabic and/or English is essential, with additional language skills being preferred. Candidates should demonstrate excellent communication skills, courteous manners, and the ability to remain calm under pressure. Basic administrative skills are also required.