Description
Air Canada is seeking a Customer Service Agent - Cargo to join their team in San Francisco. In this role, you will interact with the public, other airlines, agencies, and company employees, delivering exceptional cargo customer services in alignment with company policies. Responsibilities include receiving and responding to inquiries, processing and handling cargo, mail, and company materials (COMAT), and ensuring shipments comply with customs and regulatory requirements. You will calculate rates, book shipments, process information in automated tracking systems, and handle hazardous materials in accordance with safety regulations. The role also involves driving company vehicles, managing supplies, compiling statistical data, and addressing damaged or incomplete shipments. In the absence of leadership, you will make operational decisions to maintain efficiency and protect company interests.
Requirements
To succeed in this role, applicants must exhibit tact, good judgment, and initiative, while maintaining a clear and pleasant communication style. The ability to work independently under pressure is essential. Successful candidates must complete training to proficiently use the company’s automated cargo tracking and accounting system. Compliance with Air Canada’s grooming standards and uniform policy is required, along with possession of a valid driver’s license and the ability to operate company vehicles and machinery. Physical capability to lift up to 70 lbs unaided and to stand or sit for prolonged periods is necessary. An acceptable attendance record and a valid passport for training in Canada are mandatory. Additionally, candidates must obtain a Customs Seal approved by U.S. Customs and Border Protection (or equivalent), as well as security and USCBP clearances.