Description
This position will report to the Area Manager, Eastern Caribbean. The selected candidate will assist in developing, promoting, and enhancing the Company’s image and reputation by providing prompt, efficient, and courteous customer service in passenger handling activities at the check-in counters, departure gates, and arrival halls. He/she will coordinate the processes relevant to ramp operations to achieve the station’s on-time performance targets. He/she will also manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement (SLA).
Key Deliverables
- CUSTOMER SERVICE: Ensures excellent customer service delivery by providing airport operations with the appropriate resources in accordance with the organization's operational direction and the applicable regulatory compliance objectives.
- OPERATIONAL EFFECTIVENESS: Ensures effective and efficient utilisation of assigned resources to ensure that customer service deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.
- SAFETY AND REGULATORY COMPLIANCE: Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements and operational and quality standards.
- RELATIONSHIP MANAGEMENT: Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in the requisite state.
Requirements
- You must have a minimum of five (5) years’ experience in a similar role, preferably in a large multinational airline.
- You must possess a High School Diploma or equivalent qualification.
- You must have extensive knowledge of the airline industry’s regulatory requirements for safety, operations and security and demonstrate the ability to supervise and lead a team.
- You must be proficient in the use of the Microsoft Office Suite.
- You are required to have a strong customer service orientation and demonstrate the ability to perform effectively in a fast-paced, deadline-driven environment.
- You must possess excellent time management skills and be able to multi-task.
- You will have excellent verbal and oral communication skills and be able to communicate with all levels within the organisation.
- To complement your technical competencies, you must display a positive attitude.
- You must be willing to work shift hours and be able to work independently within clearly defined guidelines.
