• Fly Safair Call Centre Agent Johannesburg

    Location Johannesburg, South Africa
    Posted

    Description

    Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

    Key Responsibilities

    • Receive calls from customers / passengers;
    • Deal with problems such as delays, cancellations etc.;
    • Explain processes to customers and assisting them where necessary;
    • Work in a team and longer than normal hours (shift work);
    • Deal with confidential information;
    • Communicate with customers both verbally and in writing.

    Requirements

    • Grade 12;
    • One (1) to four (4) years’ experience in a Call Centre Environment;
    • Travel or relevant qualification will be an advantage;
    • Excellent communication in English – speak, read and write;
    • Solid computer literacy;
    • Excellent phone etiquette;
    • No criminal or credit record;
    • Able to work on weekends, public holidays and flexible hours as required;
    • Own transport would be an advantage.

    Personal Attributes:

    • Punctual;
    • Excellent understanding or experience of delivering great customer service to a customer;
    • High degree of patience and assertiveness;
    • Conflict resolution skills;
    • Immaculate time keeping;
    • Trustworthy, professional and reliable, including dealing with confidential information;
    • The ability to work well under pressure;
    • Practice good time management and willingness to work longer than normal office hours;
    • Remains focused in order to handle objections.

    Details

    Company: Safair

    Employment Type: Full-time

    Location: Johannesburg, South Africa

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