Description
The Customer Support Agent, reporting to the Customer Service Supervisor, will be responsible for providing exceptional customer service through various channels including email, phone, and in-person interactions. Duties encompass processing customer packages, receiving payments, and actively engaging with the customer base to exceed service expectations. Additionally, the agent will identify operational inefficiencies, suggest improvements, and ensure compliance with all company policies, and will also be tasked with timely resolution of customer inquiries and maintaining accurate reporting.
Requirements
- Minimum of two (2) years’ experience in a customer service or sales processing role.
- Minimum of five (5) GCE/CXC/CSEC Ordinary Level passes, including Mathematics and English.
- Strong proficiency in MS Office Suite.
- Capability in using SAP or any related software (preferred).
- Prior experience in the delivery, transportation, and courier sector (preferred).
- Legal authorization to reside and work in Guyana.
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