Description
The Customer Service Representative will report to the Airport Manager (POS) and contribute to enhancing the company's reputation by delivering exceptional customer service at ticketing counters, departure gates, and arrival halls. This role involves exceeding customer expectations, optimizing resource utilization to meet service and on-time performance standards, producing accurate operational reports, and upholding the company's safety and quality standards through adherence to corporate and regulatory guidelines.
Requirements
Education and Experience
- Five (5) CSEC/CXC/GCE Ordinary Level passes
- Maths and English Language included
- At least three (3) years’ experience in a similar customer service role, preferably in the airline industry
- Proficiency in MS Office Suite
Skills and Abilities
- Strong customer service orientation
- Ability to work shift hours in a fast-paced, deadline-driven environment
- Excellent verbal and written communication skills
- Ability to exercise judgement and initiative
- Ability to work well under pressure
Additional Requirements
- The position is Safety Sensitive
- Subject to pre-employment and random Drug and Alcohol Testing
- Must satisfy the requirements of a Security Background Check
Details
Company: Caribbean Airlines
Employment Type: Full-time
Location: Port of Spain, Trinidad and Tobago