Description
The Customer Service Agent will report directly to the Customer Service Representative - Cargo. This role involves interacting with customers through various channels including email, phone, and in-person, as well as processing customer packages and handling payments. The agent will be responsible for maintaining consistent engagement with customers, exceeding service expectations, and identifying opportunities to improve operational efficiency. Additionally, the agent will ensure timely submission of reports, strict adherence to company policies, and prompt resolution of customer inquiries to achieve high levels of customer satisfaction.
Requirements
- Minimum of two (2) years’ experience in a customer service or sales processing role.
- Minimum of five (5) GCE/CXC/CSEC Ordinary Level passes, including Mathematics and English.
- Strong proficiency in MS Office Suite, particularly MS Excel and MS Outlook.
- Ability to use office equipment.
- Capability in using SAP or any related software (preferred).
- Previous experience in the delivery, transportation, and courier sector (preferred).
- Legal authorization to reside and work in Guyana.