Description
Serve as Air Arabia's brand ambassador, cultivating customer loyalty and a positive corporate image through exceptional service. Prioritize passenger safety and comfort throughout the flight while ensuring operational efficiency aligns with company standards.
Summary of Key Responsibilities
- Maintain professional appearance and adhere to all regulatory requirements.
- Participate in pre-flight briefings to understand flight details, roles, and objectives.
- Safety
- Implement safety procedures and address safety risks in collaboration with the Cabin Supervisor.
- Administer first aid as needed and promptly report irregularities to the Cabin Supervisor, Flight Crew, or Captain.
- Customer Service
- Welcome passengers, assist with boarding formalities, and provide exceptional service.
- Address passenger needs, manage difficult situations, and contribute to onboard sales and charity initiatives.
- Securely handle cash and credit card payments.
- Operations
- Conduct pre-flight checks, ensuring adequate supplies and equipment.
- Maintain cabin cleanliness and oversee cabin transitions.
- Complete post-flight reports, evaluate performance, and account for passenger conduct.
- Participate in ongoing training to maintain professional development and contribute to team goals.
Requirements
- Age: 20-30 years (without experience); up to 33 years (experienced)
- Height: Minimum 160 cm (female), 170 cm (male)
- Weight: Proportionate to age and height
- Appearance: Clear skin, no visible tattoos while in uniform
- Physical Fitness: Medically fit for cabin crew duties, ability to swim with flotation device
- Education:
- Diploma or higher secondary certificate (travel/tourism preferred)
- Fresh graduates are welcome to apply
- Training: First aid, safety, and emergency procedures (advantageous)
- Health: Fit to fly, no serious medical conditions
- Computer Skills: Proficient in Microsoft Office
- Languages: Fluent in written and spoken English (Arabic preferred)
- Experience: Previous cabin crew or customer service experience (advantageous), active cabin crew license (advantageous)
- Adaptability: Ability to work shifts, extended hours, and handle frequent changes.
- >Performance: Demonstrated ability to meet targets and follow procedures.