Job Description
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
This position is located at the MTY airport in Monterrey, Mexico. Relocation assistance is not provided.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
Preparing tickets, determining fares and routing to assure passenger's travel needs are met
Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress
Job Requirements
Must be able to work the ticket counter as well as the boarding gates and baggage service area
Must have a professional appearance
Must have excellent communication skills
Fluent in English and Spanish (written and spoken)
Must be able to work in a fast-paced environment
Must be able to lift and maneuver heavy baggage
Must be able to stand and walk throughout the entire work shift
Must possess excellent customer service skills
Proven customer service work experience
High School Diploma/GED or equivalent school leaving certificate
Must be at least 18 years of age
Must be able to travel to US for training if required
Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
Must be legally authorized to work in Mexico for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Hold a valid passport and U.S. visa
Preferred
Previous airline, travel, or hospitality work experience
Bachelors degree
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