Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide inside sales support via telephone and email to travel agencies, tour operators and corporate accounts across multiple European markets
Serve as the primary point of contact for service related issues within Europe's sales organization for United's contracted agent and corporate customers
Provide reservations-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines
Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner
Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues
Track services offered to the customers
Ensure the highest level of customer services is maintained
Job Requirements
Bachelor's degree or 4 years’ equivalent work experience
Excellent verbal and written communication skills
Good PC skills, particularly with Word, Outlook and Excel
High level of customer service skills via phone and email
A logical thinker with excellent planning and organizational skills
This position requires a pro-active team player with a positive attitude
Must be fluent in English and German (written and spoken)
Airline or travel agency experience
Some travel involved
Must be legally authorized to work in Germany for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Fluent in other European languages especially French (written and spoken)
Ticketing knowledge and GDS experience
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