Job Description
As a Passenger Service Agent - “Red Coat”, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers. .
Duties and Responsibilities
Your main responsibilities in this role include the following:
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
Displays a positive image of Delta.
Keeps customers informed while ensuring service delivery.
Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
High School diploma, GED, or High School Equivalency.
Must be at least 18 years of age.
Must be proficient in English.
Should be able to read, write, and comprehend detailed job instructions.
Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
Possess basic computer skills.
Frequently lift bags or items weighing up to and including 50 pounds.
Occasionally lift bags or items weighing between 50 and 70 pounds.
Occasionally support in aircraft cabin cleaning duties
Perform all other operational duties assigned by supervisor or manager, including support in the Baggage Service Office or coordinating with Bahamas Customs and Immigration.
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
Pass a pre-employment drug test.
Must be able to pass a pre-employment background check.
Be authorized to live and work within the country that you have applied.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
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