Job Description
As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.
Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions. As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression.
Benefits and Offers
Base salary at hiring $16.50/hr
Rapid salary progression
Eligible for the incentive program upon hiring: $1.25/hr guaranteed for the first 3 months
Annual Transat target bonus of 3% guaranteed for the year 2022
3 weeks of vacation
5 floating vacations
Group insurance
RRSP/DPSP contribution from the employer
Possibility of career development within the company
2 airline tickets to Transat destinations + unlimited standby (upon hiring)
Your main responsibilities in this role include the following:
Duties and Responsibilities
Answer incoming english calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.);
Process requests for flight reservations and modifications to existing files;
Act as user expert for customers browsing our websites;
Follow up with clients regarding ongoing files.
Job Requirements
Experience in customer service or tourism (an asset);
Knowledge of English written and spoken;
Basic knowledge of French an asset;
Knowledge third language an asset;
Experience in a call center environment (an asset);
Excellent skills to use and navigate through various computer applications;
Great ability to adapt to different and constantly evolving computer software;
Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
Strong customer service skills;
Strong organizational skills, thoroughness, and autonomy;
OPC / TICO certification (an asset).
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