Air Transat Careers | Administrative Operational Support Agent Job in Montreal

Air Transat

Job Description

The incumbent is responsible for notifying travel agents or clients in a timely manner of any changes to their travel (change of schedule, day, aircraft type, hotel change, flight cancellation, etc.), as well as making changes to files as required. In addition, the incumbent provides support to passengers and agencies making flight and hotel reservations through distribution channels (including B2B, B2C and GDS). .

Benefits and Offers

• Salary of $19.48/hr;

• 3 weeks vacation;

• 5 floating vacations;

• Group insurance;

• Flexible telecommuting up to 100%;

• Upon hiring, 2 airline tickets in Transat destinations and unlimited standby tickets;

• A dynamic team and a wide variety of tasks and responsibilities;

• An excellent opportunity to learn and grow in a world renowned company.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Respond to travel agent inquiries;

• Assist Travel Agents in processing various requests and booking flights on multiple computer systems;

• Make changes to files according to booking conditions;

• Adjust billing of files as a result of changes;

• Ensure that all other files affected by a change are processed;

• Follow up in close collaboration with various departments such as accounting, customer service, products, etc;

• Answer questions and requests for changes from passengers on their flight reservations;

• Follow up on files with special requests while respecting deadlines;

• Track and send travel documents;

• Any other operational tasks to support the team.

Job Requirements

• Minimum of 1 year of customer service experience or other relevant experience;

• Excellent ability to use and access various computer applications;

• Bilingualism (French and English) both written and spoken, knowledge of a third language is an asset.

• To succeed, you will need to :

• Complete approximately 5 weeks of paid online training;

• Obtain the OPC/TICO certification (offered by Air Transat);

• Work in a team environment;

• Be able to work under pressure;

• Be autonomous and detail oriented;

• Respect deadlines;

Job Details

Company: Air Transat

Employment Type: Full-time

Job Location: Montreal, QC, Canada

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