Job Description
Ramp Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, and twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).
Duties and Responsibilities
Your main responsibilities in this role include the following:
Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions.
Safeguard Cargo, baggage, and mail from damage, loss, and weather.
Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination.
Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Have a high school diploma or GED equivalent
Have valid driver's license
Valid Mexican Operations License issued by Secretaria de Comunicaciones y Transportes
Valid Medical Certificate
Be at least 18 years of age
Pass an extensive post-offer pre-employment background check
Ability to frequently lift bags or items weighing up to and including 50 pounds
Ability to occasionally lift bags or items weighing between 50 and 70 pounds
Possess basic computer skills
Have strong verbal communication skills
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
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