Job Description
You will be part of the International Team Members Services (ITMS) team, which is currently located in 7 locations around the globe, supporting 6,000 team members in close to 60 countries. Your position will be within the Europe/UK and Asia-Pacific Division and you'll be the point of contact for administrative queries such as team member data management, policies, global mobility, recruitment, etc., mainly for the UK and parts of Core Europe.
Duties and Responsibilities
Your main responsibilities in this role include the following:
People Administration
Respond to enquiries through the shared ITMS inbox in a timely manner and maintain the inbox
Support with recruitment, training, compensation and benefits, ad hoc statistical analysis, and administration
Issue contracts of employment and offer letters and other administrative duties as required e.g. reference requests, general correspondence
Send out International People initiatives, communications, newsletters, or updates
Action Employee Data Management (EDM) in SuccessFactors (HR system)
Regularly review Data Stewardship Platform (DSP – internal audits) and undertake updates when necessary
Request visitor pass requests and parking for UK Waterside (WTS) office
Maintain personnel files electronically
Conduct right to work checks for new hires in the UK
Recruitment
Support the International People team with recruitment processes and procedures and assist hiring managers with both, internal and external recruitment
Prepare and post internal and external job vacancies, liaise with recruitment agencies and ensure job descriptions are in the right format and language as appropriate
Support hiring managers and People Business Partners with their selection process
Provide guidance and advice to hiring managers on next steps for team members who are on probation
Communicate with applicants regarding work permits and support Expat relocations
Training
Organize and assist with coordinating local training
Update local training material and conduct local training/info sessions for team members in region
Policy
Provide information and advice on interpretation of company policies in line with local legislation including attendance
Employee Relations
Support first level time keeping and sickness absence meetings
Support People Business Partner team and Managers to proactively managing team members on long term sick
Make referrals and be the main contact point for Income Protection provider for long term sick team members
Support the People Business Partner team and Managers with arranging occupational health appointments
Reports /statistics
Collate and summarize People reports
Produce reports using Employee Central (HR System)
Produce reports on a monthly basis to pension provider on auto-enrolment
Provide monthly payment report to Payroll for PHI (Private Health Insurance) claimants
Handle payroll queries
Job Requirements
Ability to travel internationally where required
Flexibility for both office based and hybrid working
Excellent PC skills including Word, Excel, PowerPoint, and Email
Proven administrative skills and strong organizational skills
Good communication skills and ability to communicate effectively with all levels
Be self-motivated, customer focused, flexible, and able to adapt to a changing environment
Ability to track spending and preparation of budget in conjunction with the Supervisor and People Business Partner team
Ability to work on multiple projects simultaneously
Ability to prioritize
High attention to detail and as well as high level of accuracy
Ability to be deadline driven and work under pressure
Ability to deal with sensitive information and act in a professional manner at all times
High degree of personal integrity with a commitment to confidentiality
Strong team player willing to work flexibly within the team
Knowledge of at least one additional EU language (written and spoken), preferably French, Italian, Spanish, German
CIPD qualified or working towards a HR qualification (if based in the UK)
Previous experience in Human Resources
Knowledge of UK/EU labor law
Good understanding of company policies/procedures/American Airlines team member programs
Experience in using HR Systems
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