Job Description
As a member of our cabin crew team, no two days are the same. The only guarantee is that you’ll explore endless possibilities, be challenged, create opportunities for our customers by resolving problems and make a difference to someone’s day. With a strong and positive attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.
In this role, you will have plenty of fun, work with a diverse group of amazing people and create experiences for yourself like no other.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Have pride and a clear passion in delivering exceptional and consistent service experiences
Understand our customers, anticipate their needs and take responsibility in providing a superior customer service
Appreciate cultural diversity and sensitivity towards customers who may need extra help such as children travelling alone, nervous flyers or customers who may not have English as their first language
Follow and be compliant in all Company procedures and policies
Be trained and confident in aircraft safety procedures and first aid, and pass all training and assessment requirements
Easily build rapport and trust in a team and positively contribute to the team's performance
Be adaptable to any situation that may present itself in a sensible, warm and safe way
Take a caring approach when interacting with customers. An example being when offering our customers food, beverages and any other assistance they may need on-board
Understand the importance of hygiene standards in-flight so all areas of the cabin are clean and fresh for our customers
Although not essential we are also seeking interest from people who speak the following languages - Hindi, Italian, Japanese, Mandarin, Cantonese and Korean
Job Requirements
Customer or hospitality service experience or previous experience in the Airline Industry
Minimum 18 years of age
Height between 163cm-186cm (must be able to reach 212cm)
Australian or New Zealand permanent residency with unlimited working rights
Current Senior First Aid Certificate completed within the last 12 months (or be willing to obtain at short notice)
Current CPR accreditation (The CPR component is only valid for 12 months and a refresher course must be completed if expired) (or be willing to obtain at short notice)
Responsible Service of Alcohol 'Statement of Attainment', from a Nationally Accredited Provider which you would need to have by the end of the recruitment process (or be willing to obtain at short notice)
An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 minutes unassisted
