Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Issuance of end-to-end Tickets and Calculations of International airfares
Re-calculations and Re-issuance of pre-departure/post-departure Tickets with/without ADC
Booking, Pricing & Issuance of Ancillary & Auxiliary services, such as EXST/Sports Equipment/Musical Instruments etc
Handling of Airline Schedule Changes, Communication with affected passengers and modification of Itineraries.
Respond to TEAMS board queries related to Fares & Ticketing matters
Action all Re-calculations of voluntary changes to an itinerary, e.g. Upsell, Change of Date/Fare Brand etc
Process all Airline Agency Debit Advises expeditiously
Have a thorough understanding of Refunds calculations, Under-collection processing, TAX modification & collection.
Monitor & Handle all SalesForce Inbox Correspondences within SLA
Action Airline Queues – TTLS, DUPES, SSRS, S/CHG & RI expeditiously
Job Requirements
Educated up to GCE 'O' Level or equivalent
Excellent knowledge and navigation of SABIO for all Airline Policy & Procedures
Excellent knowledge & understanding of MARS/RESCONNECT and/or GDS
Excellent interpretation of IATA Standard/Advance Fares & Ticketing rules & regulations
Excellent understanding of Fares display & Pricing Distribution to DLMUK3
A good and working knowledge of basic Finance reconciliation guidelines
A constant awareness of Industry Updates, Regulations & Practices
Candidates must have the legal right to live and work in the UK. The Company will not assist in obtaining visas/work permits.
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