Job Description
Emirates is the world’s largest international airline, with a network that spans over 130 destinations in 85 countries. We are currently looking for Customer Sales and Service Professionals to join our multicultural team in Manchester UK.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
Issue Emirates tickets to customers ensuring their request is met and offer them tailor made travel solutions.
Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
Job Requirements
Fluency in both English and Polish is a must.
Customer and sales orientation to provide excellent service and close any sales opportunities.
Good listening and communication skills.
PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
Ability to work in a multiple shift environment.
Experience in Contact Centre/Hospitality/Travel industry advantageous.
Applicants must have the legal right to live and work in the United Kingdom
Previous Customer Service or Contact Centre experience
Fluent in English and Polish (written and spoken skills)
A bility to work in a busy call handling / sales team environment
Excellent interpersonal, telephone and customer service skills
10 Years schooling or equivalent
PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
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