Job Description
As a Passenger Service Agent - “Red Coat”, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
This position is awarded to the most qualified individual, as determined through a selection process, and is not awarded based on seniority.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
Displays a positive image of Delta.
Keeps customers informed while ensuring service delivery.
Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
Practices safety-conscious behaviors in all operational processes and procedures
Keeps customers informed while ensuring service delivery.
Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Be authorized to live and work in the country you are applying to
Embraces diverse people, thinking, and styles.
Must be proficient in English.
Consistently makes safety and security, of self and others, the priority.
High School diploma, GED, or High School Equivalency.
Should be able to read, write, and comprehend detailed job instructions.
Must have previous ticket counter or gate experience.
Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
Must be able to successfully complete courses in the appropriate training path for the job.
Be at least 18 years of age.
Frequently lift bags or items weighing up to and including 50 pounds.
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