Job Description
Manage inside sales responsibility for both assigned and unassigned accounts by assisting region customers with all sales needs including: bookings, rate quotes, pricing, billing problems and all information required.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Creates and maintains account profiles
Understands their customer needs such as transit time, special handling, rate, etc.
Determines the product and logistics solution that best meets customer need
Responds to ad-hoc request
Enters exception pricing into the Cargo System
Completes complex bookings
Negotiates rate/space agreements, always seeking to offer best alternative options
Handles complaints in accordance with company policy and advises management promptly of any situations that exceed scope of authority
Provides professional, competent and timely response to all inbound calls/emails including but not limited to providing price quotes, accepting sales orders and advising on regulatory information about shipments ultimately providing excellent customer service
Develops plans to meet and exceed account revenue plan(s); seeks to increase cargo sales volume of assigned accounts
Actively carries out promotional and loyalty programs as advised
Customer service professional, focuses on what people are trying to tell them
Thinks critically, uses logic and reasoning to solve problems, design solutions and arrive at acceptable conclusions
Works closely with Cargo Operations to improve sales/network potential
Conducts daily flight “firming” for critical/key international and domestic flights
Ensures service delivery as committed to while achieving targets by performing outcall programs to fill open capacity
Manages overall allotment performance includes entering and maintains allotments in Cargo system
Acts as a change advocate and problem solver. Identifies issues, develops solutions, presents options and negotiating where necessary
Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes Salesforce.com for account information, documentation and opportunities
Supports network optimization using Cargo Profit Optimization (CPO) system)
Promotes emerging technology such as eUsage
Collateral assignments, additional duties as needed
Job Requirements
High School Diploma, GED or education equivalent required
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
2+ years sales experience with direct customer contact required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Bachelor’s Degree or related experience preferred
SalesForce.com, CPO and UC360 experience
Knowledge of cargo sales/freight forwarding industry, logistics or operations education
1 or more years of Cargo customer service experience preferred
Preferred Qualifications
Job Details
Company: United Airlines
Employment Type: Full-time
Job Location: Los Angeles, California, United States
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