Job Description
Proactively work in partnership with the Field Sales Team to co-create, execute, and manage contract implementations and long term business traveler engagement strategies in an effort to maintain and grow revenue with an assigned portfolio of accounts. Responsible for increasing Business Traveler engagement by aligning customized offers to Customer needs and priorities. Build and maintain long-term relationships with Customers, and ensure that Account contractual revenue goals are achieved.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Communicate effectively and proactively with Customers; delivering insights, opportunities, and recommending long term account level engagement campaigns
Partner seamlessly with Account Managers, Sales Analytics and Leadership to deliver revenue generating account engagement strategies and tactics
Develop relationships externally with key travel decision makers and influencers to ensure fluid communication with intent to drive revenue
Partner with Sales Operations to execute programs, playbooks, campaigns, and new collateral
Play an active role in the sales cycle; specifically during qualifying, implementing, negotiating, and managing performance stages
Co-create and deliver contract implementation strategies
Identify success metrics and define compelling engagement initiatives that drive growth are strategically aligned to Travel Program priorities
Keep informed on industry news, trends, products, services, competitors, and relevant information
Demonstrate confidence in presenting internally and externally to various levels of Leadership
Proactive in identifying revenue generating opportunities with Accounts in assigned Territory
Onboard, train, and mentor new Customer Success Consultant Team members
May perform other job duties as directed by Employee�s Leaders
Job Requirements
Subject matter expert level knowledge of Southwest Airlines business traveler products and services, to include Loyalty Programs and offers, Fare Products, etc.
Ability to consistently build and execute creative and strategic long term business traveler engagement strategies
Knowledge of the principles and methods for showing, promoting, and selling products or services including strategy and tactics, product demonstration and sales techniques.
Skilled in using logic and reasoning to identify opportunities, alternative solutions or conclusions to problems through problem solving and critical thinking
Skilled in building meaningful long term, mutually beneficial relationships with Travel Managers within assigned Territory
Skilled in planning and organizational skills
Ability to follow through with assigned action items
Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to derive creative ideas or alternate ways to engage and drive incremental revenue through data insights
Ability to organize competing priorities and thrive in a dynamic work environment
Ability to work cross-functionally with the Field Sales Team, other internal Southwest partners, and various levels of Leadership within Companies
Ability to successfully work independently as well as in a Team environment
Required: High School Diploma or GED
Advanced level experience, seasoned and specialized knowledge in:
Customer Success Management, Sales or Marketing
Airline Industry
Long-term Customer relationship building
Salesforce CRM
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Other Qualifications
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!