Qatar Airways Careers | Sr. Reservations and Ticketing Agent Job, Washington IAD

Qatar Airways

Job Description

You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Handle customer requirements/request professionally ensuring minimum complaints. Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.

• Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.

• Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.

• Issue tickets and quoting correct fares to customers

• Assigns specified space to customers and maintains computerized inventory of passengers spaces availability

• Minimize customers waiting time to two minutes

• Prepare staff roster to ensure proper distribution of manpower

• Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services

• Investigate complains to define and correct weak areas

• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.

Job Requirements

• A relevant tertiary, Trade or vocational qualification

• A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course

• Thorough knowledge of special rates / offers and promotions

• Strong experience of working within a ticketing environment

• Experience of working in a fast paced customer service environment

• Proven ability to manage Sales with due regards to the revenue

• Passion for delivering customer service

• Proven ability to resolve problems to the full satisfaction of the customer

• Ability to adhere to Management Policy and target sales mix to achieve maximum revenue

• You must be willing to work shifts

• You must have experience working with Amadeus

Job Details

Company: Qatar Airways

Employment Type: Full-time

Job Location: Washington - IAD, United States

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