Job Description
As a Ground Operations Agent - (GOA) is responsible for ensuring compliant and proper loading / off-loading of baggage and cargo on Delta flights.
At Delta, our brand is critical to our continued success. As a Ground Operations Agent (GOA), you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Overseeing Security and Safety compliance, local operational auditing to ensure all ramp, cabin service and fueling procedures that are conducted under Delta and local government regulations.
Maintaining adequate control of daily observation reports/checklists and ensures proper file keeping for auditing purposes.
Performs weight and balance planning using Delta systems in the back office, and is responsible for ULD management, connecting and transfer bag process including scanner compliance.
Supports operational synergies with our partners.
Support customer service and gate operational functions.
Job Requirements
Applicants must have a minimum of (2) two years of customer service or ground operations experience.
Excellent communication and organizational skills.
Demonstrate good judgment and must be flexible to work on rotational shifts according to operational needs.
Proficiency in Word and Excel.
Able to effectively communicate with various business partners and groups as it relates to the operation.
English and Portuguese proficiency required (oral, writing and reading).
Must be legally authorized to work and reside in Brazil.
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
If internal, must be performing satisfactorily in current position
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