Job Description
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Ensuring that passenger and aircraft handling practices conform to the safety and security standards
Ensuring that all QR aircraft handling standards are met on a shift basis
Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
Ensuring proper allocation of manpower and resources in the airport operations
Completing checks to ensure adequate standards are maintained
Resolving customer problems and complaints while on duty and working with all departments including Customer
Relations to provide resolutions for complaint handling
Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Job Requirements
Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
Strong background in Airport or GHA Operations
Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
Excellent customer focus and service delivery.
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: London Heathrow, United Kingdom
