Job Description
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
Organizing check-in counters and coordinating documentation issues
Job Requirements
High School Qualification
Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
Excellent communication skills with fluency in English language.
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
High level of computer literacy
Excellent customer focus and service delivery.
Good interpersonal skills and strong team orientation
Should have the legal rights to live and work in United Kingdom
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: Edinburgh, United Kingdom
