Job Description
Provide communication and operational coordination to all operational teams, departments and vendor partners in the Hub/Gateway
Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Research and record pertinent flight data and information regarding the daily operation
Acquire and maintain qualification in all Control Center positions; i.e. Ramp Control, GMS, Turn Coordinator, Future Planner (if applicable), Company Radio/Communications, and RON Coordinator (if applicable)
Gather and disseminate operational information to all hub/gateway departments and vendor partners
Plan, prepare and coordinate each complex with all operational groups and vendor partners
Determine all relevant flight and operational information to track and accurately record for delay analysis
Coordinate successful execution of planned and unplanned operations
Provide answers and direction in a variety of situations to all areas of the operation and vendors
Initiate and coordinate plans to provide on-time departures, baggage performance reliability and excellent customer service
Provide emergency event coordination and notification for medical, hazmat, safety and security situations
Perform any other duties as needed by the operation or as directed by the Control Center Manager
Conduct on-the-job-training on a regular basis
Job Requirements
Minimum one-year ramp or passenger service experience or equivalent
Detailed knowledge of all operational computer and communication programs
Excellent basic math skills
Understand and clearly communicate using the English language
High School Diploma or equivalent
Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill
Leadership capabilities including effective verbal, written and interpersonal skills
Proven ability to lead others to achieve business results
Ability to interact with numerous departments and levels of management
Ability to perform multiple tasks simultaneously and accurately
Minimum three years of airport operational experience
Proficient in the following systems: GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word
Familiar with ATC Ground Control Language
College Degree
