Job Description
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Delivering the highest level of Customer Service at all customer touch points
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Supervising service partners’ activities for the smooth acceptance of passengers.
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
Checking entry requirements (visas, residence permits) are met
Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
Handling of company mail
Performing pre- and post-flight administration duties
Handling baggage claims
Ensuring compliance with QR Safety and Security requirements.
On Time Performance
Job Requirements
High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
Ability to work shifts, including weekends, is essential.
You must also have the right to live and work in Kingdom of Saudi Arabia to be considered for this role.
