Job Description
As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Your main responsibilities in this role include the following:
Duties and Responsibilities
Assigns cabin servicing activities to contracted cabin service groups.
Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.
Uses radio, phone and/or computer dispatching tools to ensure proper information and data is relayed.
Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
Embraces diverse people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Must be at least 18 years of age.
High School diploma, GED, or High School Equivalency.
Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem-solving, and decision-making skills are preferred.
Must be able to type a minimum of 30 WPM.
Should have strong analytical, organizational, and administrative skills.
Should be a self-starter and able to manage multiple tasks simultaneously.
Must be willing to work rotating shifts, including overnights and days off.
Must possess a strong customer service orientation.
Critical thinking and problem-solving skills are required for effective service.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Knowledge of OSS and RES automation systems is preferred.
Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.
Previous experience in a dispatch related role is preferred.
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!