Job Description
As a member of our cabin crew team, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.
In this role, you’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Take responsibility and have pride in delivering consistent and exceptional service
Understand our customers and demonstrate a clear passion for customer service and in following procedures and policies
Be trained and confident in aircraft safety procedures and first aid, and pass all training and assessment requirements
Easily build rapport and trust in a team and positively contribute to the team's performance
Be adaptable to any situation that may present itself in a sensible, warm and safe way
Appreciate cultural diversity and sensitivity towards customers who may need extra help such as children travelling alone, nervous flyers or people who may not have English as their first language
Take a caring approach when offering our customers food, beverages and any other assistance they may need on-board
Understand the importance of hygiene standards in-flight so all areas of the cabin are clean and fresh for our customers
Job Requirements
Minimum 18 years of age
Height between 163cm-183cm
The ability to demonstrate sound written and verbal communication skills to effectively follow or implement safety instructions
Previous experience in the Airline Industry or with stable customer service experience
Current First Aid Certificate completed within the last 12 months (or be willing to obtain at short notice and own cost) Must include CPR accreditation
An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 minutes unassisted. (Water assessment will need to be completed prior to start of training.)
