Job Description
The Catering Specialist will support the operation by closely monitoring all catering deliveries for accuracy, timeliness, and quality of all onboard products. They will work with our third-party vendors and Airports to ensure proper quantities are on hand and delivered as appropriate to support the daily operation of over 750 daily departures. .
Benefits and Offers
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Monitors and maintains catering schedule and ensure service standards are met.
Coordinates a timely shipment of FA EFB devices between LSG and the crew bases.
Processes weekly liquor orders for the third-party vendor. Ensures all payments are processed in a timely manner.
Follow up on all catering Delays
Track flights re-routes and tail swaps to ensure catering is provided
Monitors and maintains inventory control of all catering equipment.
Supports all Crew Bases, Spirit Stations and RONs with distribution of all promotional materials, catering service supplies and tarmac orders to ensure proper inventories are on hand.
Maintains and updates all showcase cabinets with new and discontinued products.
Conduct Catering Audits monthly
Coordinates travel for onboard audits, kitchen tours per contractual agreement with Retail In Motion members.
Assists in preparing monthly catering schedules to be disseminated to Flight Attendants, Crew Base’s Stations and Catering Security Companies.
Maintains Tarmac Supply kit inventories as well as places initial Tarmac Orders for all opening stations.
Prepares presentations/reports as assigned.
Supports Inflight Training with new hire presentations for onboard services.
Assists Inflight Leadership and teams as required.
Coordinates the scheduling and logistics of onboard catering events, inflight menu rollouts, kitchen visits and flight audits.
Creates reports and dashboards for operational performance.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments).
Job Requirements
Bachelor's degree or equivalent
1-3 years of experience in related field
Strong written and verbal communication/presentations skills
Results oriented with exceptional analytical and problem-solving skills
Familiarity with office management procedures and basic accounting principles
Team player with ability to interface with all levels of staff. Strong guest service mindset
Strong time management skills and ability to prioritize incoming workload on a daily basis
Able to adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company
Proficient in Microsoft Excel
Domestic & International travel approximately 50% of time
Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
Hybrid work arrangement available
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