Job Description
The IT CTS Support Specialist is a temporary role lasting for 12 months and it provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers
Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
Monitors and supports systems
Maintains and supports user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Maintains documentation of requests per JetBlue standards
Maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned
Job Requirements
High School Diploma or General Education Development (GED) Diploma
One (1) year of professional experience
Strong interpersonal, written and verbal communication skills
Ability to be flexible, multi-task and meet deadlines
Strong attention to detail
Ability to work independently and in a team environment
Available for occasional travel (50%)
In possession of valid travel documents with the ability to travel in and out of the United States
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Bachelor’s Degree
Experience supporting latest operating systems
Experience implementing and supporting applications
Knowledge of Exchange and Office Suite
Knowledge of LAN environment using TCP/IP, DHCP, DNS
Knowledge of mobile devices
One (1) years’ experience in IT hardware and application support
One (1) years’ experience in a call center environment
Experience using desktop deployment packages
Certifications (Microsoft, Networking, programming languages)
Knowledge of Microsoft desktop and server products
Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Preferred Experience and Qualifications
Job Details
Company: JetBlue Airways
Employment Type: Internship
Job Location: Salt Lake City, UT, USA
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