Job Description
The Coordinator Station Operations is responsible for all facets of station coordination/communication. The position requires quick thinking and an in depth knowledge of overall station operations. The Coordinator must display an intense desire to satisfy our internal Customers: Flight, Inflight, Airports, Ground Operations, Maintenance, Business Partners, and System Operations. .
Your main responsibilities in this role include the following:
Duties and Responsibilities
Responsible for ramp control (where applicable) - coordination of aircraft movement with AGR, other airlines and the Federal Aviation Administration tower
Accepts in-range calls and communicates info/requests via radio or other means to all departments
Obtains and communicates fuel loads to business partner
Monitors Sabre Interact, Movement Control, Flight Explorer and other necessary programs in order to support the on time departure of our flight schedule
Communicates crucial information to System Operations and all departments
Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities
Updates information into Movement Control to Flight Information Display Screens
Dissects and determines root or extenuating cause on flight delays and then enters delay coding/comments
Irregular operations management
Facility maintenance and security communications
Field Conditions Report updates throughout the day
Data collection for billing purposes
Other duties as assigned
Job Requirements
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year JetBlue or prior airline experience
Ability to work all shifts including weekends, holidays and irregular operation
Working knowledge of Office suite software such as Word/Excel/PowerPoint
Strong verbal and written communication skills
Ability to multi-task and prioritize tasks
Ability to work under minimal supervision and in a team environment
Outstanding attention to detail
Ability to learn new technology and operating systems
Where applicable, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Where applicable, required to obtain and maintain United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Legally eligible to work in the country in which the position is located
Pass a ten (10) year background check and pre-employment drug test
Prior operations department experience
Familiarity with weather reading
Highly organized and focused
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