Job Description
As a Customer Experience Representative, you will host all British Airways and any third party handling customers throughout the ground customer journey including but not limited to check in, boarding, connections, arrivals and customer service touchpoints ensuring a safe and exceptional level of customer service.
Salary - £20,750 + shift pay
Sign on bonus of £1,000, payable in two instalments (£500 in month 3 and £500 in month 6) - external applicants only
Benefits and Offers
In return, you will receive the buzz of working in an exciting, fast paced environment, underpinned by world class training and fantastic development opportunities. That’s not to mention the competitive salary, shift allowances and generous concessions.
At British Airways we offer a wide range of flexible benefits such as:
Flexible Benefits Scheme. Our new flexible benefits scheme is available to colleagues and will offer a range of benefits to choose from including a market-leading defined contribution (DC) pension, helping you save for the future. The scheme gives colleagues choice and more control over your benefits and how you spend the contributions that you will receive from British Airways. The range of benefits to choose from include - critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan and healthcare cash plan.
Fly the World (Staff Travel). From day one, you can purchase discounted commercial tickets, known as ‘Hotline’ tickets, for your own use or for friends and family. On joining, you’ll be eligible for unlimited standby and premium standby fares, for you and your nominees, With BA. After a qualifying period this will extend to other partner airlines. After five years, you’ll also be eligible to one concession per year for you and your nominees to use on any eligible route on our network. Taxes and charges apply.
Cargo Concession. After six months, you’ll be entitled to an annual cargo concession of up to 250kg to transport personal property on our network – you only have to pay 10% of the applicable Air Cargo Tariff.
Well-Being. Wellbeing sponsors and advisers across British Airways promote a number of wellbeing and inclusion initiatives. We also offer a variety of other benefits to help you develop as a professional and stay healthy and productive.
You can enjoy special discounts and savings on a range of products such as hotels to tie in with your staff travel trip.
Car Parking. At our Westbase site near Heathrow, you can park for free for up to two weeks when you go on holiday – a big saving!
BA Clubs. Provide a wide variety of sports and leisure facilities, with free membership in your first year. Get involved in anything from athletics to yachting, angling to yoga.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Aged 18 or over at the time of application
Fluent in both spoken and written English
Hold a valid passport (with minimum of 12 months before expiry date)
Unrestricted right to live and work in the UK without requirement for sponsorship
Ability to obtain and retain an airside pass
Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year
Hospitality experience desirable
Job Details
Company: British Airways
Employment Type: Full-time
Job Location: Heathrow, United Kingdom
