Job Description
We’ll make sure you’re ready to deliver the very best service to our customers by giving you full training on everything that goes into our unique British Airways hospitality. It’s not about following a script – it’s about using your personal judgement and product knowledge to get the best outcome for all, even when you’re dealing with incredibly sensitive situations.
With your natural adaptability and flair for customer service, not to mention the support and training from your colleagues, you’ll also find it deeply satisfying and an excellent opportunity to build your skills. It’s a demanding, high pressure, but ultimately rewarding role that gives you the kind of experience and knowledge that’ll be valuable in any part of our business.
Duration: Two Years
Salary: £16,500
Benefits and Offers
Looking to join our apprenticeship scheme? You won't be disappointed. Recently being ranked #18 in the Rate My Apprenticeship Top 100 Apprentice Employers, we can't wait to welcome you into the British Airways family.
We have many benefits for apprentices at British Airways, here are a handful to showcase the diversity of our apprentice community:
Increase in salary after you have completed the first year of your apprenticeship, if completed in line with your development objectives
Part of the British Airways apprentice network and community, with the opportunity to engage with apprentices from all schemes in the business and learn from former apprentices
Involvement in our ambitious sustainability vision, volunteering an active role to champion specific community groups including LGBTQ+ and our ethnic minority network
Involvement in Community Investment programmes, taking part in fundraising challenges for partnership charities, supporting causes close to your heart
Volunteering in schools and colleges sharing personal experiences to inspire, motivate and coach students and support their potential to gain employment in the industry we love
Access to heavily discounted flights to globe trot, and a generous annual leave entitlement to turn your bucket list into reality
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
We are looking for a strong communicator, with a passion for delivering excellent customer service and the ability to make decisions, prioritise, organise and take action ‘in the moment’. English and Maths GCSE at grade 9 -4 (A*- C) is desirable but not essential.
Job Details
Company: British Airways
Employment Type: Full-time
Job Location: Newcastle upon Tyne, United Kingdom
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