American Airlines Careers | Base Manager, Flight Service Base Operations Job, Washington DC

American Airlines

Job Description

​Responsible for directing and managing the performance of Flight Service Managers, Duty Managers, Administrative Support Staff and Flight Attendants. This job is a member of the Flight Service Base Operations team within the Flight Service group. .

Benefits and Offers

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Interpret and apply corporate policy, procedures and the APFA collective bargaining agreement.

• Works closely with local APFA reps to reach interest-based decisions for the company and the Flight Attendants, and provide guidance and development for Flight Service Managers

• Adhere to the provisions of the operating budget.

• Works with Customer Service, Ramp Service, Flight, and Food & Beverage to resolve local problems and address flight attendant concerns

• Strategize on opportunities with key personnel to decrease delays, ensure on-time departures, and enhance the flight attendant and customer experience.

• Directs and coordinates local base activities.

• Aggregate and analyze base and department data to support attainment of Flight Service goals and objectives – Engagement, Performance, and Attendance.

• Assigns, or delegates responsibility for, specified work or functional activities to Senior FSMs (if applicable).

• Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work

• Coordinates base activities in line with local departments to ensure efficiency and economy

• Provides feedback on current procedures and practices for accomplishing departmental objectives to improve efficiencies and drive consistency.

• Responsible for the hiring (external and internal) hires, promotions, discharges, or transfers

• Ability to work rotating shifts, nights and weekends as necessary

• Ability to be innovative and creative to address workforce issues and proactively prevent problems

• Ability to concurrently handle multiple responsibilities

• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• Ability to secure appropriate airport authority and/or US Customs security badges, if applicable

Job Requirements

• ​Bachelor's degree or equivalent training/experience

• Knowledge of Microsoft Office including Word, Excel, Outlook, etc.

• Leads by example

• Ability to handle multiple responsibilities and projects at the same time

• Ability to be innovative and creative to address workforce issues and proactively prevent problems

• Excellent interpersonal skills to communicate effectively with diverse work group and interdepartmental environment

• Ability to build consensus with various groups

• Ability to present comfortably in front of large groups and senior leadership

Preferred Qualifications

• Prior managerial experience

• Prior Flight Attendant experience

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Washington, DC, USA

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