Job Description
As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”
Benefits and Offers
$14.38/hour, with yearly increases (as per the union contract)
Medical benefits
Flight privileges: you and your family can fly anywhere in the world on stand-by
Time off: you’ll always have two days off in a row and can earn vacation days based on length of service
Your main responsibilities in this role include the following:
Duties and Responsibilities
It is vitally important that our Customer Service Representatives make every interaction a positive one
Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
Caring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise
We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job
With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles
You’ll also have the ability to transfer to other locations within our amazing network
Job Requirements
High school diploma, GED or equivalent
Minimum of 18 years old
Comfortable working on computers
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Must be able to obtain a SIDA badge and meet airport requirement for badging
Legally authorized to work in the United States without sponsorship
Must be able to meet the Company attendance standards and uniform and appearance standards
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