Job Description
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.
Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.
Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
Act as the senior in charge where no manager / officer is on duty
Job Requirements
Educated to GCSE (or equivalent) with at least 6 years’ experience in a Cargo Operations environment, including at least 4 years Cargo experience in leading a team.
OR Educated to A-Level (or equivalent) with at least 4 years’ experience in a Cargo Operations environment, including at least 2 years as a Cargo Agent with previous experience in team leading.
Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate
Knowledge of Weight & Balance procedures and Live Animal Regulations
PC based skills including Microsoft Word/ Excel/ E-mail
Analytical and numeracy skills
Fluency in English and the language of the country you are working is essential.
