Job Description
At Heathrow, we are focused on ensuring our home airport offers our customers a world class experience, developing our teams to become more agile and adaptable; leading the ramp up in our flying programme and overcoming the associated operational challenges this brings.
As our customers rediscover their passion for travel, now is a very exciting time to be joining the team, and we want to hear from you!
We are looking for a someone who is able to lead our front line colleagues to deliver exceptional customer service. You will be responsible for leading our customer experience team to deliver the customer proposition across all touchpoints in Terminal 5 and Terminal 3, departures, connections and arrivals.
This is a shift based role, which covers 24 hours a day, 7 days a week.
You’ll be empowered to make a wide range of operational and commercial decisions which impact both our customers and the company. You will also have responsibility to engage and inspire our customer experience colleagues to deliver the highest standards for our customers. This will be underpinned by a strong focus on driving a Safety First culture, ensuring the safe and secure delivery of our customer operation.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Job Details
Company: British Airways
Employment Type: Full-time
Job Location: Heathrow, United Kingdom
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