BA CityFlyer Cabin Crew London

British Airways

Job Description

A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA Cityflyer is a wholly owned subsidiary of British Airways.

As a member of Cabin Crew with BA Cityflyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.

You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.

Benefits and Offers

• The role offers a permanent contract with a competitive basic salary of £19,034, with the potential to earn up to £28,000 annually through flying/duty pay and a tax-free subsistence allowance.
• 30 days annual leave
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. It doesn’t stop there, though.

Duties and Responsibilities

• To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with UK CAA regulations, BA Cityflyer requirements and all other relevant legislation
• Maintain safety compliance at all times with Safety & Equipment Procedures (recency) training
• Deliver world-class service excellence in line with our service standards and behaviours
• To ensure compliance with all corporate policies and procedures in accordance with relevant legislation
• To act as a BA Cityflyer role model to crew, colleagues and customers adhering to our uniform standards
• To build effective working relationships with colleagues and service partners to work as one team
• To deliver the crew objectives set by the business

Job Requirements

• You appreciate why the safety and security of our customers is so important for BA Cityflyer
• You are passionate about delivering service excellence every time
• You genuinely enjoy customer interactions and place the customer at the heart of everything you do
• You are able to confidently deal with challenging and difficult circumstances and remain resilient throughout
• You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals
• You are able to build relationships with all your colleagues in a professional
• To be aged 18 or over at time of application
• Proficient in both spoken and written English
• 12 months of customer service experience
• Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel
• To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years way in order to deliver excellent customer service
• You are an effective communicator and you are able to deliver difficult messages with confidence
• You understand the need to follow rules however you are able to be flexible depending on the situational needs
• You proactively seek solutions and take personal responsibility for resolving problems
• You are able to learn new information easily and quickly apply it correctly
• You always demonstrate a positive ‘can do’ attitude
• You appreciate the need to work in a timely fashion and appreciate the need for punctuality
• You uphold high personal and professional standards
• You demonstrate pride and knowledge of the British Airways brand and understanding of the business strategy
• Ability to obtain and retain an airside pass
• Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career
• Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base
• To wear the British Airways uniform to the required standard with no visible tattoos or body piercings. Tattoos or body piercings must never be visible on the body or through uniform clothing and MUST be able to be covered. Only tattoos that can be reasonably covered up are permitted. Plasters and bandages must not be used.
• To undertake and successfully complete initial training to obtain a UK CAA cabin Crew Attestation (which we will provide to you on successful completion of your course.

Job Details

Company: British Airways

Employment Type: Full-time

Job Location: London, United Kingdom

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