Job Description
American Airlines is seeking Full Time Premium Customer Service Coordinators at the Charlotte Douglas Airport (CLT) .
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Providing verbal coaching to employees related to their performance
Providing verbal and/or written input to management regarding the overall or individual employee performance of the workforce within their work area
Temporarily resolving extreme personnel emergencies when management is not present or available, to include sending employees home pending management investigation and action
Performing reasonable and customary administrative duties
Premium Customer Services instruction and training of employees
Resolving customer complaints and performing any other airport work where so directed
The supervisor and administrative responsibilities of PCSCs listed above are also performed by other Company employees
The PCSC may serve as the primary manager delegate and shares responsibility for the overall performance of the department in conjunction with the department leader
The Premium Customer Services Group is responsible for servicing premium customers (ConciergeKey, Five Star Service, Executive Services and International Premium) and lounge guests at Admirals Club lounges, Flagship Lounges, Flagship Check-In locations, business centers or other areas within the airports established to service the Company’s premium customers
Job Requirements
High School diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Service-oriented and self-motivated with a high level of professionalism
Able to attend training classes in Dallas/Fort Worth, Texas
Maintain a well-groomed and professional appearance
Excellent oral and written communication skills, leadership, initiative and judgment
Strong organizational and administrative skills required
Ability to work irregular and/or extended hours, including weekends and holidays
Able to lead and motivate employees in working as a team
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!