Job Description
We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in Manchester as an Airport Services Duty Supervisor.
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Facilitates ramp handling in liaison with all airport staff to expedite departures
Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
Job Requirements
Trade or vocational qualification
A recognized IATA airline certificate is desirable but not essential
Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
Ability to work shifts is essential
Very good knowledge of Amadeus is strongly preferred.
Fluency in English is essential for this role. You must also have the right to live and work in Turkey to be considered for this role
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: Manchester, United Kingdom
