Job Description
In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Customer Service branch for Sales and Service. Deliver regulatory, recurrent and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require 20 – 30 percent traveling.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Conduct classroom instruction/ facilitation related to Customer Service, Regulatory and/or people skills, as required.
Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
Provide coaching and operational support to front line employees as required.
Plan and schedule training activities, training events and other training related activities.
Complete existing training/communications material such as pre and post training documentation.
Review, evaluate, recommend changes and modify existing or proposed training programs.
Assist in the development and maintenance of training programs.
Participate in the development of required training material.
Liaise with Training Delivery Managers and other members of the Customer Service Training team. Provide and solicit feedback.
Provide support and coaching to future e-learning and soft skills training initiatives
Perform site and observations/inspections to enhance training facility operations and training personnel performance
Job Requirements
Sound knowledge of adult learning methodologies
High regard for safety
Demonstrated commitment to Customer Service
Excellent written and verbal communication skills
Excellent facilitation skills
Strong interpersonal skills
Good working knowledge of MS Office
Ability to meet deadlines, work under pressure and prioritize multiple projects
Highly flexible and adaptable
Strong leadership and conflict resolution skills
Motivated and enthusiastic team player
Ability to work independently with minimal supervision
Previous experience in a training environment
Being bilingual is an asset
Bachelor of Education or similar certification, a definite asset
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!