Job Description
As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to be a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Representing our brand and company vision for customer service excellence;
Understanding our internal and external customers by anticipating needs and delivering on promises;
Caring for our customers in difficult situations;
Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,
Managing front line unionized employees belonging to IBT
Working indoors or outdoors if applicable;
24-hour Airport operations will require shift work/weekends and holidays;
Job Requirements
A minimum of two years previous people management experience;
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required)
Ability to lift 50lbs;
Ability to walk long distances and stand for long periods;
Effective Decision Making in a timely manner during stressful situations
Strong interpersonal skills (organizational, team oriented & focused)
Entrepreneurial & self-managed abilities;
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
Ability to develop trust and rapport while providing employees performance coaching;
An entrepreneurial, energetic and tenacious attitude;
Ability to adapt to new technology and to share that knowledge;
Share Your Thoughts!
To receive reply notifications right away, tap the Notify option before you publish your comment!