Job Description
WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.
Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more! You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.
Benefits and Offers
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family
Savings and Benefit programs that are flexible to meet your specific needs
Duties and Responsibilities
Your main responsibilities in this role include the following:
Providing a safe and positive airport experience for our guests travelling through our airport.
Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
Follow all procedures to safely perform on time (SPOT).
Ensure and uphold exceptional guest service standards.
Effectively manage uncomfortable or challenging situations with the public.
Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
Must adhere to uniform and appearance standards as prescribed under company policy.
Other duties as assigned.
Job Requirements
You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role.
You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.
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