Job Description
This amazing (and important) role, based at our Heathrow Clubhouse, is highly varied and centred around giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic.
As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is essential and critical.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Demonstrating the Virgin Atlantic behaviours to deliver the best possible service to the guests in the Clubhouse/Revivals
Ensure that all guests are served within the timescales set out in the Clubhouse/Revivals KPIs
Ensure that all orders are taken accurately
Ensure that all the correct items are served to each customer
Ensure that customers are engaged with to ensure their satisfaction and follow up on any negative feedback
Ensure that all food and drink is prepared and served according to the Clubhouse/Revivals standards
Work in an orderly fashion to ensure that the Clubhouse/Revivals is kept clean and tidy
Follow the opening and closing checklists to ensure all duties are completed
To be knowledgeable about all food & beverage products
Assist Bar team when required
Safety & Security
Ensuring Food Hygiene practices are adhered to minimise risk to guests
Ensuring that any alcohol is served legally and responsibly to avoid any risk to the operation
To follow Health & Safety guidelines to ensure the safety of colleagues and guests
Financial
To follow stock procedures correctly to account for all requisitions
To ensure that all food and drink served is processed through the Point of Sale system
To look after all equipment in the Clubhouse to minimise loss and damage
Job Requirements
Genuine enthusiasm for providing the highest standard of customer service at all times
Good teamwork skills
Good communication skills and excellent spoken English
Interest in food & beverage
High level of personal grooming
Job Details
Company: Virgin Atlantic
Employment Type: Full-time
Job Location: Heathrow, United Kingdom
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