Job Description
The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and solve complex business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics. We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, business process, and to help connect the dots across the enterprise. We aim to be an organization with whom and within everyone loves to work!
Team members within Ai partner with business areas to improve operating efficiencies of departments across the enterprise. Projects range in duration and complexity from quick analyses to large scale transformative efforts. The team uses an array of analytical, technical, and consulting skills, including Lean Six Sigma, change management, time and motion studies, statistical data analysis, and model development and validation.
Interns are fully immersed in our culture and given meaningful project work. Interns leverage their skills to support value-added projects across many of United’s departments.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Working on projects in conjunction with business teams to identify opportunities for improvement, gather and analyze information and data, develop improvements and innovations
Gathering and analyzing data of United’s various operations to make fact-based, data-driven recommendations
Utilizing technical skills and software (simulation in SIMO/ARENA, Excel, VBA, etc.) to analyze and improve business processes and to create tools for use by other departments
Performing measurement and analysis (time and motion studies) in different environments, including airports, maintenance bases, customer contact centers, etc.
Participating in and contributing to workshops, Kaizen events
Presenting compelling findings to business leaders leading to quantifiable improvements
Helping develop new projects and opportunities through research and analysis
Job Requirements
Bachelor’s degree or an undergraduate student that has completed courses in basic Industrial Engineering and Statistics
Excellent analytical and problem-solving skills
Strong interpersonal skills with a focus on teamwork
Proficiency in Excel and other Microsoft Office products
Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part-time position
Successful completion of the interview is required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Positions are based in Chicago, IL (projects may require up to 60-80% travel).
Experience with SIMIO/ARENA, SQL, Minitab, Visual Basic (VBA), and other programming tools
Lean Six Sigma Green Belt or Black Belt certification from a recognized institution
Relevant work experience
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